Kenechi Ikem
How would you describe the work you do at Softcom? And what are you most proud of?
I work as a Customer Success Specialist on the Eyowo Support team. My role involves attending to customers’ messages and calls, assisting with their questions or concerns, and ensuring that they understand how to use the product.
I will never forget when Yomi sent an email to commend me for a job well done. I had picked a call which happened to be someone who was trying to understand how Eyowo works. At the time, I didn’t know it was an important call but I made sure to answer the caller’s questions as detailed as possible.
Knowing that my work matters is very important to me and I still smile whenever I relive that memory.
What does choosing to challenge mean personally for you?
I believe there’s always an easier and effective way to achieve results. Just because a process is generally accepted does not mean it will work at all times. To challenge the norm, one has to constantly update their skills and understand new concepts. It can be risky, but challenging the status quo (societal and at the workplace) is one of the ways to get ahead. One of my noticeable strengths is innovation and I thrive off this.
What would access and inclusion look like for you in the Africa Softcom is trying to build?
No matter who you are, where you are, the resources available to you, your level of exposure or education, Softcom Africa will ensure you are a beneficiary.
How did you get into the tech environment?
I joined Softcom as an intern for my NYSC program.
What do you do for fun?
Netflix and reading fiction books.
Tell us two truths about yourself and one lie.
– I am a good dancer.
– I have never been in a swimming pool.
– I am scared of escalators.