Omotayo Olatunbosun
Working in the Quality Assurance Unit of the Customer Success Department, I am part of the team that is responsible for setting the quality standards for the Customer Success Specialists.
Quality is one of the ways we measure the success of the Customer Success team in the ecosystem (Eyowo), and my role is such that the Customer Success Specialists create delightful experiences for our customers, listen to them, humanize the conversations, and leave a lasting impression in their minds.
I lead a team of 3 specialists and I am always proud when they go above and beyond for customers.
A challenged world is an alert world. Individually, we’re all responsible for our own thoughts and actions – all day, every day. For me, choosing to challenge means calling out gender biases and inequality.
At the workplace, I choose to challenge my doubts. The gender confidence gap is controversial, but it’s real. While not all women lack the confidence to achieve what they want or change what they don’t, many still do.
I also embrace my unique feminine leadership strengths and rate the value I bring and I feel incredibly accomplished. While power has no gender, our mental template for power is naturally male. Yet the only way we will ever reconstruct the gendered mental maps from which our negative labels and limiting beliefs arise is by challenging them.
I had just completed my NYSC and was casually looking for a job when a friend of mine who worked at Softcom at the time told me about an opportunity in the company and then shared the JD with me. I was excited about the opportunity and was willing to explore it.
Walking into the office for the interview, I was intrigued by the office space, and the employees I met were really warm. I was determined to ace the interview so that I could get the job and be a part of the company. I aced the interview and was given an offer later that week and was asked to resume the following Monday. This was the beginning of my journey in the tech world, particularly at such an amazing place like Eyowo.
– I am the only girl in my family.
– I have 3 sisters.
– I don’t like dogs.